Ownership
Can each person name who owns the next action when work moves between teams? Can that owner act without reconstructing the entire history?
Focused operational self-assessment
Friction Tests
Short scored tests help leaders identify where ownership, visibility and process discipline may be quietly failing.
01
Broken Handoffs Test
Visibility
Can leadership see where work is waiting and why? Can customers receive an accurate status without internal chasing?
Operational Flow
Do handoffs include the context, decision and timing required for the next person to move?
Scoring Bands
8 to 9 YES
Strong Operational Flow5 to 7 YES
Moderate Friction0 to 4 YES
Significant Hidden Business Friction™
Strong Operational Flow5 to 7 YES
Moderate Friction0 to 4 YES
Significant Hidden Business Friction™
02
Reactive Management Test
Leadership
Are leaders solving recurring emergencies that the operating system should prevent?
Operational Visibility
Do warning signals appear before a customer complains or a deadline is missed?
Process Discipline
Are next actions defined and followed consistently when pressure rises?
Scoring Bands
8 to 9 YES
Strong Operational Flow5 to 7 YES
Moderate Friction0 to 4 YES
Significant Hidden Business Friction™
Strong Operational Flow5 to 7 YES
Moderate Friction0 to 4 YES
Significant Hidden Business Friction™
03
How to Read Your Score
A low score is not a judgment of the team. It is a signal that people may be carrying work the system should make visible. Use the result to choose what to examine first rather than attempting to automate everything at once.
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